drlunanerd
Aug 25, 05:08 PM
I've just come out the other side of a protracted saga with AppleCare.
Bought my first personal Apple laptop, a MacBook, in May (having supported and bought a lot of their hardware over the years in my job).
It had a couple of faults so I decided to send it in to get repaired.
It took them 2 months to get a working laptop back to me.
After 1 month I had the original MacBook returned, which they hadn't repaired at all, apparently due to spare parts availabilty problems.
After another 2 weeks they sent a replacement MacBook. Which was DOA. At this point I asked for a refund as I had no confidence in the quality control of the product.
Customer Relations then offered me an upgrade to a new Macbook Pro, which I have now and am happy with.
So a happy ending, but a disgracefully long wait to get to it. Unfortunately this has been my experience with AppleCare over the years - it takes far too long to get hardware repaired - whether you take it to an Authorised Repair Centre or send it to AppleCare. It's useless in a business environment. At the least Apple need to add a next business day service, just like all the other 'tier one' PC manufacturers do. I'm baffled why Apple don't offer this.
Bought my first personal Apple laptop, a MacBook, in May (having supported and bought a lot of their hardware over the years in my job).
It had a couple of faults so I decided to send it in to get repaired.
It took them 2 months to get a working laptop back to me.
After 1 month I had the original MacBook returned, which they hadn't repaired at all, apparently due to spare parts availabilty problems.
After another 2 weeks they sent a replacement MacBook. Which was DOA. At this point I asked for a refund as I had no confidence in the quality control of the product.
Customer Relations then offered me an upgrade to a new Macbook Pro, which I have now and am happy with.
So a happy ending, but a disgracefully long wait to get to it. Unfortunately this has been my experience with AppleCare over the years - it takes far too long to get hardware repaired - whether you take it to an Authorised Repair Centre or send it to AppleCare. It's useless in a business environment. At the least Apple need to add a next business day service, just like all the other 'tier one' PC manufacturers do. I'm baffled why Apple don't offer this.
backdraft
Aug 26, 02:49 PM
Call it what you want but these new MacBooks are crap. Yea there is people who are enjoying theirs without a hitch but look at all the reports of problems. Not once on this forum have we had a flood of problems with a single unit. Apple dropped the ball on this one. Poorly made unit
Apple is now getting their parts from the same bin that PC makers use. Intel = cheap parts. Cheap parts = low quality.
Same thing with the batteries....
OS X can run on PPC and X86. Apple should target X86 to consumers and PPC for pro's.
That $100 million that Apple just wasted on Creative could have meant new supercooled mobile G5's if it would have been pumped into IBM (Power.org). Instead we have these halfbaked Wintel parts to deal with MUCH fewer problems with PowerPC based Mac's.
http://www.appledefects.com/?cat=6
http://www.appledefects.com/wiki/index.php?title=MacBook_Pro
Apple is now getting their parts from the same bin that PC makers use. Intel = cheap parts. Cheap parts = low quality.
Same thing with the batteries....
OS X can run on PPC and X86. Apple should target X86 to consumers and PPC for pro's.
That $100 million that Apple just wasted on Creative could have meant new supercooled mobile G5's if it would have been pumped into IBM (Power.org). Instead we have these halfbaked Wintel parts to deal with MUCH fewer problems with PowerPC based Mac's.
http://www.appledefects.com/?cat=6
http://www.appledefects.com/wiki/index.php?title=MacBook_Pro
raymondso
Sep 19, 09:02 AM
normally.....do they update new product at 9?
Iconoclysm
Apr 20, 04:19 PM
No they werent, what apple describes was already shows and build BEFORE iphone. If any apple basicly admits they copied it themselves and should get sued.
No, it wasn't shown before the iPhone, the F700 had a different interface when it was shown.
No, it wasn't shown before the iPhone, the F700 had a different interface when it was shown.
tartufo
Apr 12, 08:28 AM
I hope not. I want the 5 now :)
http://www.truffles.bg
http://www.truffles-bg.com
http://www.truffles.bg
http://www.truffles-bg.com
nevir
Sep 19, 12:15 PM
My demanding you to give me a reason has about the same weight as all the people in this thread (and many others) demanding Apple provide them with the machine they think they needed yesterday.
It's more along the lines of "We see all these other laptop manufacturers releasing new CPU's in their products. We see that Apple has already recieved these chips. We feel that it is extremely likely that Apple's laptop lines will be updated with these CPU's, and soon. Finally, We don't want to buy a product that will be outdated in just a month or two.
Of course, there's those who have been waiting for more than a couple months. For those, they are looking to 'future-proof' their machine, somewhat. If you notice, more or less every new CPU model that will be coming out is 64-bit, and there's no doubt that developers will write apps that take advantage of that architecture in the coming years. So why buy a computer that has a lower likliehood of supporting all the software you'd like to run over it's lifetime?
As for "needing it yesterday", that is a product of the hype; but I think, for the most part, we feel that the laptops could have been ready earlier - and certainly would have liked Apple to have come out and said "MBP updates soonish" (of course that makes no business sense for clearing inventory though).
It's more along the lines of "We see all these other laptop manufacturers releasing new CPU's in their products. We see that Apple has already recieved these chips. We feel that it is extremely likely that Apple's laptop lines will be updated with these CPU's, and soon. Finally, We don't want to buy a product that will be outdated in just a month or two.
Of course, there's those who have been waiting for more than a couple months. For those, they are looking to 'future-proof' their machine, somewhat. If you notice, more or less every new CPU model that will be coming out is 64-bit, and there's no doubt that developers will write apps that take advantage of that architecture in the coming years. So why buy a computer that has a lower likliehood of supporting all the software you'd like to run over it's lifetime?
As for "needing it yesterday", that is a product of the hype; but I think, for the most part, we feel that the laptops could have been ready earlier - and certainly would have liked Apple to have come out and said "MBP updates soonish" (of course that makes no business sense for clearing inventory though).
caspersoong
Apr 7, 07:14 AM
I might get it if it gets better graphics...
iGary
Aug 25, 03:05 PM
Apple needs to address this situation appropriately. As their products gain higher profile, as their customer base increases and they gain market share, it's only logical to think that there will be a greater need for support.
You're missing a comma. :p :D
You're missing a comma. :p :D
H. Flower
Apr 12, 11:45 AM
"grue likes this"
Good call on the "insufficient content" / transition split errors, those drive me right to the edge of madness sometimes.
Another one: TRUTHFUL !*@(#(!@#!@ ERROR MESSAGES!
Another one: Let's say I want to export a marked clip from my timeline and I call it "Hurf", and then go "Oh whoops I meant to mark that out point 8 frames later", I want to replace "Hurf" but I can't because the program is dumb and says the file is in use. So I have to go to the file location and delete the incorrect-made file, or give it a diff name and THEN delete the original.
ahhh.....Bane of my existence. Not an issue with After Effects and its annoying as hell!
Good call on the "insufficient content" / transition split errors, those drive me right to the edge of madness sometimes.
Another one: TRUTHFUL !*@(#(!@#!@ ERROR MESSAGES!
Another one: Let's say I want to export a marked clip from my timeline and I call it "Hurf", and then go "Oh whoops I meant to mark that out point 8 frames later", I want to replace "Hurf" but I can't because the program is dumb and says the file is in use. So I have to go to the file location and delete the incorrect-made file, or give it a diff name and THEN delete the original.
ahhh.....Bane of my existence. Not an issue with After Effects and its annoying as hell!
unlinked
Apr 6, 03:32 PM
Isn't it 100,000 sold into the distribution channels?
How many are really being bought?
Now that would be a fair comparison.
Have you read the somewhat flawed logic that the article is based on at all?
How many are really being bought?
Now that would be a fair comparison.
Have you read the somewhat flawed logic that the article is based on at all?
DesmoPilot
Aug 5, 02:13 AM
i thought this game was vaporware
November, 2, 2010.
November, 2, 2010.
jeanlain
Apr 12, 03:55 AM
"Insufficient content"
Is an error message that pops up at random. Very frustrating.
But Compressor don't. At least not if you send something from FC directly. You have to create a QuickTime file first, then open that in Compressor, then it will use all your cores.
BUT only if you have manage to set up Qmaster correctly first. It took me 5 days online to figure this out and make it work properly. I still come to post houses where they haven't figured this out.
It shouldn't have to be this complicated
The insufficient content shouldn't pop up at random, or there is a bug. It pops up when there is insufficient content for a transition. Some transitions like crossfade are centered at the end/starting point of a clip. So it expands past/before this point, hence the need of additional content in the file.
I didn't know about that multicore issue with Compressor when launched directly from the timeline. I suspect an issue with your setup. Compressor does make good use of my 4 cores on mpeg2 and I never set up Qmaster.
Is an error message that pops up at random. Very frustrating.
But Compressor don't. At least not if you send something from FC directly. You have to create a QuickTime file first, then open that in Compressor, then it will use all your cores.
BUT only if you have manage to set up Qmaster correctly first. It took me 5 days online to figure this out and make it work properly. I still come to post houses where they haven't figured this out.
It shouldn't have to be this complicated
The insufficient content shouldn't pop up at random, or there is a bug. It pops up when there is insufficient content for a transition. Some transitions like crossfade are centered at the end/starting point of a clip. So it expands past/before this point, hence the need of additional content in the file.
I didn't know about that multicore issue with Compressor when launched directly from the timeline. I suspect an issue with your setup. Compressor does make good use of my 4 cores on mpeg2 and I never set up Qmaster.
MacPhilosopher
Apr 10, 02:21 AM
Oh, we are totally getting an iPad app to go along with this program. I can feel it.
I would oh-so love the ability to down-rez a Final Cut project and send it to an iPad...do all my rough cutting there...and then bring it back to the Mac and re-link it to the real footage to do the detail work.
I've had a lot of fun playing with iMovie on the iPad. I am drooling for something similar that works as part of a Final Cut Pro workflow.
I'm a little confused...why was Avid presenting at a Final Cut Pro User Group's meeting anyway? Do they just come in and are like "Hey, you've all made a mistake!" or something?
I'm not so sure about the down res option, it sounds like an awful lot of time spent compressing, though I sure hope it is some type of interface, perhaps as an input device or palette.
I would oh-so love the ability to down-rez a Final Cut project and send it to an iPad...do all my rough cutting there...and then bring it back to the Mac and re-link it to the real footage to do the detail work.
I've had a lot of fun playing with iMovie on the iPad. I am drooling for something similar that works as part of a Final Cut Pro workflow.
I'm a little confused...why was Avid presenting at a Final Cut Pro User Group's meeting anyway? Do they just come in and are like "Hey, you've all made a mistake!" or something?
I'm not so sure about the down res option, it sounds like an awful lot of time spent compressing, though I sure hope it is some type of interface, perhaps as an input device or palette.
Carlson-online
Jul 20, 11:47 AM
I remember hearing about how it is possible to make multiple cores act like one (Idon't remember where I heard this). Anyways, whether 8 cores acting separately or together like 1 big processor has an advantage depends on the program you use. If the program is multi-threaded, then the cores acting separately might have the advantage while single threaded apps will have an advantage if the cores are acting like one. However, many apps today won't see that much improvement either way (like a simple calculator, or solitare and word processing).
yes, its known as reverse hyper threading. AMD are working on it
http://www.dvhardware.net/article10901.html
yes, its known as reverse hyper threading. AMD are working on it
http://www.dvhardware.net/article10901.html
Teddy's
Nov 29, 11:07 AM
...Major labels ceased to produce anything of worth quite some time ago.
Oh yes! some major label releases:
Grwen Pstefanny, Perris Hill Tong, Christeena Aguelara
*choking*
Oh yes! some major label releases:
Grwen Pstefanny, Perris Hill Tong, Christeena Aguelara
*choking*
BlondeBuddhist
Jun 8, 08:24 PM
I kind of take offense to the statement that the radioshack employees can ruin your credit. truth is it is impossible..there is no way to touch your credit when running an activation. the used phone incident sounded like a mistake, hardly the norm. I've never heard of that happening. Radioshack is connected to the carries and in fact have their own representative for each carrier. Also, Radioshack offers a 30-day policy same as everywhere. Oh and the cell-phones sold at Walmart, target and Sam's club are owned by Radioshack BTW.
haha.. yeah.. I dont pay much attention to the "my brothers, sisters, gardeners went to this one radio shack in ireland" stories. every store is different. period.
I live 50 feet from a Walmart, 100 feet from a Radio Shack, 30 miles from ATT and 2 Hours from an Apple store.
Will Walmart do pre-orders? If not I guess its another 50 feet to "The Shack" I have to pre-order at this store since I will be getting my iPhone 4 by adding a line to an existing contract.
haha.. yeah.. I dont pay much attention to the "my brothers, sisters, gardeners went to this one radio shack in ireland" stories. every store is different. period.
I live 50 feet from a Walmart, 100 feet from a Radio Shack, 30 miles from ATT and 2 Hours from an Apple store.
Will Walmart do pre-orders? If not I guess its another 50 feet to "The Shack" I have to pre-order at this store since I will be getting my iPhone 4 by adding a line to an existing contract.
milo
Jul 28, 09:37 AM
Apple had better step its game up compared to the prices/specs rumored last week.
That list was probably something some random guy threw together, it didn't come from a real source and AI only posted it because it's been floating around (saying they didn't believe it).
Actually I like the one with 2 slots. Perfect for all those people wanting 2 drives. :-)
But it would make way more sense to lose the "slot" and go with a standard tray loading drive. It's very impractical to give users the ability to add an optical drive...but require it to be a laptop model.
you can't make a statement like that. that's like saying "i hate general electric air conditioners." what the heck? all CPU's (and air conditioners) do the same thing.
You don't think there's a significant difference between different models of CPU? :eek:
How about Mac Midi?
I've thought about Mac Mid, but just doesn't seem quite right. Mac Midi is funny, but would confuse music guys (unless it actually had midi ports).
So if the new iMacs are using 64-bit merom or conroe chips, what is the likelihood of them offering 4Mb of RAM?
Current macs can handle 4 gigs of ram, if you get the expensive 2 gig chips. 32 bit limits you to 4 gig, doubt iMacs will handle more than that for a while.
That list was probably something some random guy threw together, it didn't come from a real source and AI only posted it because it's been floating around (saying they didn't believe it).
Actually I like the one with 2 slots. Perfect for all those people wanting 2 drives. :-)
But it would make way more sense to lose the "slot" and go with a standard tray loading drive. It's very impractical to give users the ability to add an optical drive...but require it to be a laptop model.
you can't make a statement like that. that's like saying "i hate general electric air conditioners." what the heck? all CPU's (and air conditioners) do the same thing.
You don't think there's a significant difference between different models of CPU? :eek:
How about Mac Midi?
I've thought about Mac Mid, but just doesn't seem quite right. Mac Midi is funny, but would confuse music guys (unless it actually had midi ports).
So if the new iMacs are using 64-bit merom or conroe chips, what is the likelihood of them offering 4Mb of RAM?
Current macs can handle 4 gigs of ram, if you get the expensive 2 gig chips. 32 bit limits you to 4 gig, doubt iMacs will handle more than that for a while.
hayesk
Mar 26, 02:36 PM
I tested Lion, and removed it after a month. Not buying it. I'll use Snow Leopard, it's the best OS so far. I'll see the one after Lion, maybe there will be something interesting.
This is the problem of non-developers getting access to software that is not intended for the public. People install it, expecting it to have all the stability and features of the final version and get disappointed when it doesn't. And people wonder why Apple is all about secrecy and NDAs.
You shouldn't have installed it in the first place. Look at it when it is released and make your decision.
This is the problem of non-developers getting access to software that is not intended for the public. People install it, expecting it to have all the stability and features of the final version and get disappointed when it doesn't. And people wonder why Apple is all about secrecy and NDAs.
You shouldn't have installed it in the first place. Look at it when it is released and make your decision.
zedsdead
Apr 12, 05:10 AM
http://www.avid.com/US/specialoffers/fcppromotion?intcmp=AV-HP-S3
Avid is holding a great promotion to switch over to Media Composer if you are an FCP user. I am considering it based on what Apple shows us today.
Avid is holding a great promotion to switch over to Media Composer if you are an FCP user. I am considering it based on what Apple shows us today.
seany916
Aug 27, 10:30 AM
Hecubus Pro,
I was distraught, and, as a huge gamer (not fat, just a video game fan )
That was funny! :D :p
I was distraught, and, as a huge gamer (not fat, just a video game fan )
That was funny! :D :p
KnightWRX
Apr 27, 09:52 AM
* Newsflash You can do both *
Wow, I don't know what's worse, your apathy or the irony. They're called "priorities" and some people need to get theirs together� that would be called "reality"...
Then why are you telling me to worry about Japan and the jobless americans instead of the iPhone location database that Apple needed to address and did to my satisfaction ? :rolleyes:
Newsflash, I can do both and did!
What does this have to do with priorities ? Like you said : I can do both. Apple doesn't need to wait for the Japan disaster to be over to fix this. They don't need to wait for jobless americans to get jobs.
What was your point really ?
Wow, I don't know what's worse, your apathy or the irony. They're called "priorities" and some people need to get theirs together� that would be called "reality"...
Then why are you telling me to worry about Japan and the jobless americans instead of the iPhone location database that Apple needed to address and did to my satisfaction ? :rolleyes:
Newsflash, I can do both and did!
What does this have to do with priorities ? Like you said : I can do both. Apple doesn't need to wait for the Japan disaster to be over to fix this. They don't need to wait for jobless americans to get jobs.
What was your point really ?
SpinThis!
Apr 12, 02:59 PM
According to the SuperMeet (http://www.supermeet.com/) site, it looks like Apple has a 7pm (pacific) stage presentation.
Rot'nApple
Apr 8, 06:56 AM
Quota? Are these guys idiots?
Best Buy isn't the only place to buy these... I've thought through the various marketing gimmicks, and really none apply here. Why would they do this...
Maybe BB spreading out what inventory it does receive so as to give other potential customers coming the next day and the day after that and the day after that a possible opportunity to actually get one if they are lucky to be there and BB hadn't sold their quota for the day versus nope don't have any don't know when next shipment coming in.
Which is what I was told on several occasions from the Apple rep at BB. It was her suggestion when the store last received iPads to check online that same day for inventory status. Sure enough, week later BB was showing a pitiful quantity of only a few models, but I was able to purchase from BB my iPad sooner than some of the people griping on these message boards that their online order placed weeks ago still hadn't been filled. Apple quota anyone?
It's one thing to intro a product and not know whether it will be a hit or not and you wouldn't want a glut of inventory, but haven't these inventory shortage issues, until things settle out, been seen with the iPhone 4! 4 not 1...
Not excusing BB but just a thought to the question why would BB put a quota on the limited availability iPad 2.
Best Buy isn't the only place to buy these... I've thought through the various marketing gimmicks, and really none apply here. Why would they do this...
Maybe BB spreading out what inventory it does receive so as to give other potential customers coming the next day and the day after that and the day after that a possible opportunity to actually get one if they are lucky to be there and BB hadn't sold their quota for the day versus nope don't have any don't know when next shipment coming in.
Which is what I was told on several occasions from the Apple rep at BB. It was her suggestion when the store last received iPads to check online that same day for inventory status. Sure enough, week later BB was showing a pitiful quantity of only a few models, but I was able to purchase from BB my iPad sooner than some of the people griping on these message boards that their online order placed weeks ago still hadn't been filled. Apple quota anyone?
It's one thing to intro a product and not know whether it will be a hit or not and you wouldn't want a glut of inventory, but haven't these inventory shortage issues, until things settle out, been seen with the iPhone 4! 4 not 1...
Not excusing BB but just a thought to the question why would BB put a quota on the limited availability iPad 2.
hob
Apr 6, 04:46 AM
If the new Final Cut is 64-bit it will presumably rely on AV-kit.
folks said the same thing about FCS3 and Snow Leopard and yet as I recall that is exactly what they did.
I always felt the reason FCS3 came out just before SL was precisely because it wasn't 64-bit and was more of a maintenance release, whereas SL was touting Grand Central Dispatch etc etc...
folks said the same thing about FCS3 and Snow Leopard and yet as I recall that is exactly what they did.
I always felt the reason FCS3 came out just before SL was precisely because it wasn't 64-bit and was more of a maintenance release, whereas SL was touting Grand Central Dispatch etc etc...
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